Adobe Reader does not show PDF after clicking the Printer icon.
After upgrading Reader, some users experience a no show after clicking the Printer icon.
What is this?
This is a file and report display issue. All Dynamic reports are generated as PDF documents, which should automatically open in the default PDF Reader.
The problem may be caused by two related and distinct issues. It is typically associated with print jobs and print queues.
The first issue may be caused by an over aggressive McAfee anti-virus, attempting to protecting the computer by refusing to allow Reader to open the PDF.
The second issue may be a caused by the default security settings in Adobe PDF Reader.
Who gets this?
This error typically occurs when the Print icon is clicked to generate a PDF report.
Typically after an upgrade of the Adobe Reader, users may experience this problem.
The good news is that the problem is not caused by DynamicLTA. 🙂
This is such a common problem than it has been discussed on the Adobe Reader support forums: Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode.
Adobe blames Microsoft:
Why is this important?
Not being able to generate an external report is a serious problem. General inquiries can be made on screen. For any external reports a print out is required. The system will keep on working, but printing reports will not be possible.
Solution
Check that a default PDF Reader is in fact installed and working.
McAfee
- Attempt to create an exclusion for the DynamicLTA folder.
- Uninstall McAfee.
Adobe Reader
- Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode.
-Dynamic