Trouble shooting

carl

Trouble shooting: Gmail “noname” attachment

Client’s can’t open “noname” attachments in Gmail but in Outlook they open fine

Dynamic integrates with Microsoft Outlook.  Dynamic sends invoices and statements to clients’ by email.  This is a great time saving feature but sometimes problems occur.

One such problem is the display of the attached PDF in Gmail.

What is this?

This not a Dynamic issue.  The issue is experienced by Gmail users who received PDF invoices sent by Dynamic.

The problem is with Gmail.

Any PDF sent as an attachment will be treated in this way by Gmail.

Who gets this?

The problem described here is typical for Gmail users and the same email, with attachment, forwarded to an Outlook user will not report the same problem.

Why is this important?

Never open untrusted attachments.

Clients may complain that they do no receive invoices sent to them by email.

The attachment is normally named invoice_123456789.pdf – and in standard PDF format.

Gmail users may report that they do not see a PDF attachment.  The attachment may appear as a noname attachment.  Some users may see a Winmail.dat attachment, similar to the problem experienced by Thunderbird users.

The problem presents itself like this:

gmail noname attachment
Gmail noname attachment

Solution

Click the download button.  The noname attachment will be downloaded to the local Download folder.  Right click and select Open with… Reader (or your preferred PDF Reader).  The correct attachment will display.

Never open untrusted attachments.

Additional information for this issue:

This link indicates that the problem is at least seven years old:

There is a bug in Google Mail that sometimes gives you “noname” attachments, bizarrely encoded (it’s called “appledouble”), when sent from a Mac. Google have been made aware of the problem in March 2007 and are… hum… “working on it”. Here you can upload those files and retrieve them decoded. If for some reason it doesn’t work, send me your noname file *zipped* and I’ll see what I can do to make the script better.

And here:

I have a problem with using gmail on multiple machines, because I use Outlook Express on one machine and when I download a message I can open up the attachments fine but when the attachments are labeled at noname and there is no file association with it, but on OE the file reads file, can you add support for those files i dont know what they are.

-Dynamic

carl

Issues Resolved

We are proud to confirm that several minor software niggles have recently been resolved.

#201708001 – The Client Trust Investment List report displayed amounts wrong in certain circumstances.  This was a display issued and does not affect the underlying data.  Information was correct on all other reports.  Implications: This report may display a different balance to other similar reports. Status: Resolved.  Please obtain an update.

 

#201708002 – The Find in Transactions search option ignored certain data items due to lower case input. Implications: Searches on the transactions entered would not return a result.   Status: Resolved. Searches are now accurate regardless of the text case.

 

#201708003 – Processing Cash Book transactions would in certain circumstances post a nil transaction to the cash book.  This created a nil entry in the cash book.  Implications: Not an error, but certainly not what we want.  Status: Resolved.

 

Please report issues immediately?  Please remember that an issue may not be an error.  Issues may be resolved in a variety of manners, depending on the nature and implication of the issue.

-Dynamic

carl

Trouble shooting: DDE Server error

 

Unable to Shutdown Due to a DDE Server Window: Explorer.exe Application Error

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Some users have experienced Cannot connect to DDE Server errors.

What is this?

This is a print related issue.

The problem appears to be a local software issue. It is typically associated with print jobs and print queues.

The problem may simply be out-of-date software.

Who gets this?

This error typically occurs when the Print icon is clicked to generate a PDF report.

The good news is that the problem is not caused by DynamicLTA. 🙂

Why is this important?

General inquiries can be made on screen. For any external reports a print out is required. The DDE Server error indicates that it is not possible to generate the report, or display the PDF containing the report. The system will keep on working, but printing reports will not be possible.

Solution

Please note that Microsoft recommends a clean boot or re-installing software.

We recommend that you uninstall your default PDF Reader software and install an upgrade. For example, you may have an older version of Adobe Reader on your computer, which for some reason no longer functions as expected. Uninstall this version and install the most recent version, such as Reader 11. This will upgrade the Reader to version 11 and is expected to resolve the DDE Server error.

DynamicLTA is designed to work with any standard PDF reader, meaning you may use the Reader of your choice.

Download PDF Readers here:

-Dynamic

carl

Trouble shooting: Adobe Reader fails to show

Adobe Reader does not show PDF after clicking the Printer icon.

 

 

After upgrading Reader, some users experience a no show after clicking the Printer icon.

 

 

 

 

 

What is this?

This is a file and report display issue. All Dynamic reports are generated as PDF documents, which should automatically open in the default PDF Reader.

The problem may be caused by two related and distinct issues. It is typically associated with print jobs and print queues.

The first issue may be caused by an over aggressive McAfee anti-virus, attempting to protecting the computer by refusing to allow Reader to open the PDF.

The second issue may be a caused by the default security settings in Adobe PDF Reader.

Who gets this?

This error typically occurs when the Print icon is clicked to generate a PDF report.

Typically after an upgrade of the Adobe Reader, users may experience this problem.

The good news is that the problem is not caused by DynamicLTA. 🙂

This is such a common problem than it has been discussed on the Adobe Reader support forums: Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode.

Adobe blames Microsoft:

Why can't I print my PDF?
Why can’t I print my PDF?

 

Why is this important?

Not being able to generate an external report is a serious problem. General inquiries can be made on screen. For any external reports a print out is required. The system will keep on working, but printing reports will not be possible.

Solution

Check that a default PDF Reader is in fact installed and working.

McAfee

  1. Attempt to create an exclusion for the DynamicLTA folder.
  2. Uninstall McAfee.

Adobe Reader

  • Open Reader, navigate to Edit menu -> Preferences -> Security Enhances & disable the Protected mode.

 

-Dynamic