We aim for 100% uptime, but the truth is, that is a very difficult objective to reach.

Uptime is a measure of reliability. When a user logs in, is the system available. Five-nines or 99.999% availability means 5 minutes, 15 seconds or less of downtime in a year.

We can only reference our own server’s availability. Unavailability caused by client-side issues are beyond our control.

2019

For 2019, we were up 100% of the time. This quite an achievement and a lot of thanks go to our server support team. Well done!

We give ourselves a five star rating: ★★★★★

2018

During 2018, we experienced a few minor connectivity issues which were mostly related to hardware related updates. Even so, we had only partial down time on several dates. We were up and working almost always.

We give ourselves a four star rating: ★★★★

2017

The 2017 stats are no longer available, but server upgrades and other issues occasioned several downtime sessions, although these were all quickly resolved with no failed remote logins.

We give ourselves a four star rating: ★★★★